Feedback & Complaints

Please tell us about your experience with Diligent Tribe: Your suggestions or any ideas for improvement will be much appreciated:

Would you like us to follow up with you on your feedback?

Phone
0426 044 547
 
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Address
Narre warren
Victoria 3805
Australia
 
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Opening hours
 
 

Monday–Friday: 9:00am–5:00pm

Saturday: By Appointment Only
Sunday: By Appointment Only

Feedback, compliments and complaints can be lodged in the following way

In writing to: Diligent Tribe Community Care, Feedback, P. O. Box 2201, Fountain Gate, Victoria 3805, Australia

Directly in person with a staff member, either verbally or by submitting this form by email to Info@diligenttribe.com.au or by phone on
0426 044 547 or can be sent anonymously, using the mailing address above which will be acknowledged within three business days.

We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Diligent Tribe to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service. If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Diligent Tribe’s CEO Rukshad Mohammed in person or to the relevant external complaints agencies listed below :

External Complaints Officers

If you are unhappy with how Diligent Tribe staff managed your complaint, you can also contact:

National Disability Insurance Agency (NDIS Participants)
Phone: 1800 800 100
email: feedback@ndis.gov.au

Disability Services Commissioner
Phone: 1800 677 342
email: complaints@odsc.vic.gov.au

Commonwealth Ombudsman
Phone: 1300 362 072
(Calls from mobile phones at mobile phone rates)

Indigenous
Phone: 1800 060 789
(Calls from mobile phones at mobile rates)

Health Complaints Commissioner
Phone: 1300 582 113
email: hsc@health.vic.gov.au

Mental Health Complaints Commissioner
Phone: 1800 246 054
email: help@mhcc.vic.gov.au

Community Housing Complaints (Housing Registrar)
Phone: (03) 7005 8984
email: housingregistrarcomplaints@dtf.vic.gov.au

Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444
email: cpdp.vic.gov.au

Victorian Ombudsman
Phone: (03) 9613 6222
email ombudsman.vic.gov.au
or
(rural callers) 1800 806 314